Care, Process, Outcomes: A Leadership Conversation

Join Lyz Best, MA, MPH, Manager of Technical Assistance at the National Council of Urban Indian Health (NCUIH), in conversation with Lynn Argento of Agatha Consulting as they explore what it means to center process in healthcare leadership. In high-pressure healthcare environments, leaders often navigate staffing shortages, funding constraints, policy changes, and growing community needs, leading to reactive decision-making focused on immediate deliverables, such as reporting, recruitment, clinical targets, and quality improvement. 

This episode explores process-centered, care-informed leadership as an alternative approach grounded in collective decision-making, holistic well-being, and sustainability. Lynn discusses how shifting from control-based systems to relationship-driven practices can improve communication, transparency, and shared responsibility, while also strengthening psychological safety and accountability. Through practical examples, she highlights the importance of engaging frontline staff in system design, using data as a starting point for dialogue, and clearly communicating priorities and trade-offs to reduce burnout and build more sustainable, culturally grounded, patient-centered care.